The working day is about performing tasks. These often occur as a result of various events in the IT systems; such as a status change on an entry. Many IT solutions have the functionality to create and follow these tasks. There are several challenges with task management in organizations with several IT systems:
Task Control provides all types of IT systems the ability to create tasks and receive feedback on their execution. Task Control can easily be configured to support different business processes, which can include the execution of both human tasks and initiating actions in other IT solutions. With Task Control, all tasks can be gathered in a common task list for the individual user.
Task Control is built on LogIQflow, Skyvekraft's advanced technology platform for digitization of collaboration processes. Security, scaling, performance and flexibility are important features of the platform. As long as it is possible to access tables and data in a source system, or the IT system supports programmatic access via API calls or Web-hooks, it should in principle be possible to integrate most types of IT solutions into Task Control and provide support for generation and handling of tasks. This also means that IT solutions that do not directly support task management can get this support by Task Control handling all business logic related to task management, and then being able to write back any outcomes / status changes when the process flow has been completed.
With Task Control, all tasks can be gathered in one place, regardless of which IT system that initiated it. This way, those who are to perform tasks can relate to one interface and one solution. This not only makes it easier to have an overview of new, ongoing and completed tasks, it provides time savings and reduced training needs. In addition, it can result in lower licensing costs.
Should business needs change, existing business flows can be reconfigured in Task Control and new ones created as needed.
Task Control has an advanced configurator that allows a task flow to contain as many steps as desired, and where each step can have different options and fields for completion. In addition, there may be different branches in relation to the outcome of each individual step. Depending on the chosen outcome, this will then be able to trigger different task flows, restart of the flow, change of responsible person and so on.
Business flows in Task Control can consist of tasks to be performed by humans, but can also be configured to change data and initiate actions in various IT systems.
Since the different applications in LogIQflow use the same technology platform, different concepts can be combined and take part in other extensions, whether they are customer-specific or common to the entire platform. For example, a task in Task Control can be initiated as a result of an action in a collaboration arena, and in a similar way, for example, an automated ordering of a collaboration arena can be combined with a human task, such as in an approval process.